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Customer Support
Reduce Transaction-Related Support Costs by 70%
Unclear transactions drive millions in unnecessary support costs. We help banks eliminate the problem at the source.
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The Hidden Cost of Cryptic Transactions
When customers see "AMZN MKTP SE" or "SQ COFFEE STOC", they call the bank to ask what they paid for.
The Scale Of The Problem:
- 20% of all bank support calls are about unclear transactions
- Medium-sized banks spend SEK 4M+ annually just explaining purchases
- Each unclear transaction also triggers chargebacks, fraud checks, and customer frustration
This isn't a minor issue — it's a structural cost driver that can be eliminated
The ROI of Well-categorized Transaction Data
Unwrap enriches transaction data in real time. Cryptic terminal strings become clear merchant names with logos and categories
The result : Support calls drop by 70%, customers get instant clarity, and staff focus on value-adding work.
Download the Full ROI Analysis
See the complete cost breakdown, implementation approach, and step-by-step savings calculations for banks of different sizes.
Why Unwrap?
Nordic focus. Built for Nordic banks, supporting local languages and merchants that matter to your customers.
Fast integration. Works within your existing infrastructure via API or file flows.
Immediate impact. Use in mobile apps, customer service tools, and BI environments from day one.
